Princesang Reyna
Last updated: February 2026
1. Overview
Princesang Reyna (“we”, “us”, or “our”) is committed to providing professional, transparent, and ethical services.
This Refund & Returns Policy outlines how refunds, cancellations, and service-related concerns are handled in accordance with Australian Consumer Law (ACL). Nothing in this policy limits your statutory rights under Australian consumer protection legislation.
2. Scope
This policy applies to all services provided by Princesang Reyna, including but not limited to:
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Digital consulting and strategy services
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Advisory, evaluation, or reporting services
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Training, workshops, or educational programs
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Customised project-based services
Due to the tailored nature of our services, refund eligibility is assessed based on the circumstances outlined below.
3. Consumer Guarantees
Under Australian Consumer Law, you are entitled to remedies if a service:
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Has a major failure
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Is not delivered with due care and skill
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Is not fit for the agreed purpose
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Does not match the agreed description
Where a major failure occurs, you may be entitled to a refund or other remedy as required by law.
4. Refund Eligibility
Refunds or partial refunds may be considered where:
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Services were not delivered as agreed
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A significant error materially affected the service outcomes
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We are unable to deliver the service due to reasons within our control
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Service bookings are cancelled according to the applicable notice terms
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A legal consumer guarantee under ACL has not been met
Each request will be assessed individually, considering the scope, stage of delivery, and work completed.
5. Non-Refundable Circumstances
Refunds generally do not apply in the following situations:
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Services were delivered as agreed
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Work has commenced and deliverables have been provided
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Requests are based on change of mind or personal preference
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Outcomes did not meet expectations, but services were delivered competently
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Results were affected by external factors outside our control
6. Cancellations
Scheduled Consultations or Sessions
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Cancellations made with reasonable notice may be rescheduled or refunded
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Late cancellations or no-shows may not be eligible for refunds
Project-Based Services
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Cancellation after work has commenced may be eligible for a partial refund, depending on work already completed
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Completed deliverables remain payable and usable by the client
7. Resolution Before Refunds
Before issuing a refund, we may offer:
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Clarification of deliverables or scope
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Adjustments or corrections where appropriate
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Additional guidance or practical solutions
Our goal is to resolve concerns fairly and constructively before considering refunds.
8. How to Request a Refund
To request a refund or raise a concern, please contact us with:
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Your full name and contact details
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Details of the service purchased
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A clear explanation of the issue
Requests should be made promptly after the service is delivered or the issue arises.
9. Assessment Process
We aim to review all refund requests promptly and fairly. Additional information may be requested to ensure an accurate assessment.
10. Updates to This Policy
This Refund & Returns Policy may be updated periodically to reflect changes in law, business practices, or service offerings.
The most current version will always be available on our website.
11. Contact Information
For refund requests or questions about this policy:
Princesang Reyna
Website: https://princesangreyna.com
Contact: via website contact form
Plain-Language Summary
We provide professional, ethical services. If something goes wrong, we’ll work with you to resolve it fairly. Refunds are provided where required under Australian Consumer Law, but change-of-mind refunds generally do not apply once work has started.
Trust, transparency, and fairness are central to how we operate.
